Cancellation Policy
- Standard Cancellation:
- Cancellations made more than 14 days prior to the check-in date may be eligible for a full refund.
- Cancellations made between 7 to 14 days prior to the check-in date may incur a cancellation fee (typically a percentage of the total booking cost).
- Cancellations made less than 7 days before check-in may result in the forfeiture of the full payment.
- Non-Refundable Rates:
- Bookings made under non-refundable rates are not eligible for refunds in the event of cancellation.
- Special Circumstances:
- In cases of emergencies or extenuating circumstances, guests are encouraged to contact the resort directly. Refunds or credit may be considered on a case-by-case basis.
Refund Policy
- Processing Time:
- Approved refunds will typically be processed within 5-10 business days to the original payment method.
- Credit for Future Stays:
- Guests may have the option to receive a credit for future stays in lieu of a refund, subject to availability and resort policy.
- Booking Modifications:
- Changes to existing reservations (dates, room types, etc.) may be subject to availability and could incur additional charges.
Additional Information
- It is advisable to purchase travel insurance for added protection against unexpected cancellations or changes.
- Guests should confirm their specific reservation details and policies at the time of booking, as they may differ based on promotions or special offers.
For the most accurate and detailed information, please refer to the Pegasus Lifestyle Resorts’ official website or contact their customer service directly.
